Frequently Asked Questions
Frequently Asked Questions
Shopping & Sizing
How do I know which piece will fit me?
Each SMOLS piece is designed for a specific body type and scaled to different model sizing. Most pieces run on the smaller side so feel free to size up if you want more coverage.
Orders & Shipping
How long does shipping take?
Orders are typically processed and shipped within 3-5 business days. Domestic (US) orders usually arrive within 5-7 business days after shipping. Hawaii orders may take 7-10 business days. You'll receive a tracking number via email once your order ships.
Do you offer free shipping?
Yes! We offer free shipping on orders over $75. Orders under $75 have a flat rate of $10.
Why might my order take longer than expected?
SMOLS is a small operation. We design, photograph, sew, and ship every piece ourselves. While we typically process orders within 3-5 business days, during busy periods or if we encounter unexpected complications, it may take a bit longer. We'll always do our best to keep you updated and appreciate your patience.
Do you ship internationally?
Yes, international shipping is available. Rates are calculated at checkout based on your location.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can also log into your account on our website to track your order status.
Returns & Exchanges
What is your return policy?
We offer a 10-day return window from the date of delivery with free return shipping. Items must be unworn, unwashed, in original condition with tags attached. We understand you need to try pieces on - that's expected - but items showing signs of wear (stretched fabric, makeup stains, sand, chlorine, or saltwater exposure) cannot be accepted.
How do I return an item?
Contact us at info@smols.biz within 10 days of receiving your order with your order number and reason for return. We'll email you a prepaid return shipping label within 24 hours. Print the label, attach it to your package, and drop it off at your nearest USPS location.
Is return shipping free?
Yes! We provide free return shipping labels for all eligible returns.
Do you offer exchanges?
We don't offer direct exchanges at this time. If you'd like to try a different style, please return your original item for a full refund and place a new order for the piece you'd like.
How long does it take to get my refund?
Once we receive and inspect your returned item, refunds are processed within 5-7 business days. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider. Original shipping charges will be refunded as well.
What if I receive a damaged or defective item?
Contact us immediately at info@smols.biz with photos of the damage. We'll send you a replacement or issue a full refund right away - no need to return the damaged item.
Product Care
How do I care for my SMOLS swimwear?
To keep your SMOLS looking beautiful:
- Rinse immediately after use in saltwater or chlorine
- Hand wash in cold water or delicate cycle with mild detergent
- Lay flat to dry (avoid wringing or twisting)
- Avoid direct sunlight when drying
- Store flat or folded (not hanging)
- Avoid rough surfaces that can snag the fabric
What are SMOLS pieces made from?
All SMOLS pieces are crafted from premium microfiber nylon and spandex blends with UPF50+ sun protection. Our fabric offers luxurious softness, durability, 4-way stretch, and is chlorine and saltwater resistant.
About SMOLS
Who makes SMOLS?
SMOLS is a small operation based in Hawaii. We handle everything from design to shipping ourselves, which means every piece gets personal attention and care.
Where are SMOLS pieces made?
Our pieces are designed and handcrafted in Hawaii with intention and care.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods through Shopify's secure payment system.
Is my payment information secure?
Yes! All payments are processed through Shopify's secure, encrypted payment system. We never see or store your payment information.
Still Have Questions?
We're here to help! Email us at info@smols.biz and we'll get back to you within 24-48 hours. We're a small team, so we appreciate your patience.
Remember: Finding your SMOL is a journey, and we're with you every step of the way.